Refund policy
RETURN AND REFUND POLICY
Last updated: 6 September 2026
ABOUT US
Unnatural Selection is operated by Simon Paul Evans, a sole trader in England.
Email: hello@darkbeaconstudios.co.uk
Return address:
Unnatural Selection
2 Mill Stream Cottages
Westbury
Wiltshire
BA13 3SR
United Kingdom
CHANGING YOUR MIND
If you are a UK consumer, you may cancel your order without giving a reason by contacting us within 14 days after you, or someone you nominate, receives the goods. If an order is delivered in separate parts, the period begins when the final item is delivered.
After telling us that you wish to cancel, you must return the goods within a further 14 days.
Please email hello@darkbeaconstudios.co.uk before returning anything and include your order number. Returns must be sent to the address above. Please do not send returns directly to our production partner unless we specifically instruct you to do so.
You are responsible for the cost of returning an unwanted item. We recommend obtaining proof of postage. We will pay reasonable return costs when an item is faulty, damaged, misprinted or not what you ordered.
You may inspect and try on an item as you would in a shop. We may reduce the refund if the item has been used or handled beyond what is reasonably necessary to establish its nature, characteristics and fit.
REFUNDS
Eligible refunds will be issued to the original payment method. We will process the refund within 14 days after receiving the returned goods or acceptable evidence that they have been sent back, where applicable.
We will also refund the cost of our standard delivery option if you paid a separate delivery charge. If you selected a more expensive delivery service, we are not required to refund the additional amount above the standard delivery cost.
Your bank or payment provider may require additional time to display the refund.
FAULTY, DAMAGED OR INCORRECT ITEMS
Please contact us as soon as reasonably possible if an item arrives damaged, defective, misprinted or different from what you ordered. Include your order number and, where possible, clear photographs so that we can investigate promptly.
Depending on the circumstances and your legal rights, we will offer an appropriate repair, replacement, price reduction or refund. We will not charge return postage for an accepted fault or fulfilment error.
Nothing in this policy limits your rights under the Consumer Rights Act 2015 or other applicable consumer law.
SIZES AND EXCHANGES
Please review the size guide before ordering. We do not currently operate a direct exchange service. If you wish to change size or colour, you may use your cancellation and return rights where they apply and place a new order.
PERSONALISED GOODS
The statutory right to cancel might not apply to goods made to your own specifications or clearly personalised with content that you supplied or requested.
An item carrying one of our standard designs is not treated by us as personalised merely because it is printed after the order is placed. Faulty, damaged or incorrectly supplied personalised goods remain covered by your legal rights.
CANCELLING BEFORE DISPATCH
Contact us promptly if you wish to cancel before dispatch. Because production may begin shortly after an order is accepted, we cannot guarantee that it can be stopped. This does not affect any cancellation or return right that applies after delivery.
CONTACT
For cancellations, returns, faults or refund questions, contact hello@darkbeaconstudios.co.uk.